If you face difficulties with your seller, you can initiate a dispute. This functionality enables members to resolve their misunderstandings and provides them with an opportunity to express their point of view.
When you initiate a dispute, you will be in direct contact with the seller.
The Delcampe Team will only be informed of the dispute and of your need for assistance if you request mediation.
By default, a dispute is opened for an entire payment request (all items in the request are selected). If your dispute does not concern all the items in a payment request, you can of course uncheck them.

As a buyer, you can select one of following reasons for initiating a dispute:

  • Item paid for but not received
  • Item does not match the description
  • Unjustified negative feedback
  • No response from the seller

To open a dispute

  1. Go to the “My purchases” page
  2. Find the payment request related to the item(s) for which you wish to open a dispute, click on “More” next to this request
  3. Click on “Open a dispute”
  4. A new page is displayed. By default, the system selects all the objects linked to the payment request. Keep only the object(s) for which you want to open a dispute and uncheck the others
  5. In the drop-down menu under “Reason for the dispute”, choose the reason for your dispute from the list of reasons for opening a dispute
  6. Enter a short explanation. If necessary add one or more images
  7. Click on "Open a dispute"

If your seller doesn’t answer you or you receive an answer but can’t reach an agreement, you can ask Delcampe to intervene via the "Request mediation" button. This button will be displayed after two exchanges, or after 14 days when no answer is received from the seller.

A dispute can be opened minimum 7 days and maximum 90 days after the close date of the sale.